A 24/7 emergency response system with automatic falls detection – whether you require a rapid falls response or continuous monitoring with our CareLine Pendant.
About Our Service Make an EnquiryOur careline service is available 24/7 for rapid falls response and continuous monitoring.
When every second counts, waiting for help is not an option. Our service offers two complementary approaches:
Rapid Falls Response: Call our dedicated 24/7 line to speak with a Paramedic Triage Officer who will assess your situation immediately and dispatch our private ambulance.
Continuous Monitoring with the CareLine Pendant: For long‑term falls risk or extra peace of mind, our pendant (or watch) continuously monitors your condition with automatic falls detection and integrated GPS tracking.
Available for residential users and as bespoke packages for hospitals, nursing homes and care companies.
With Platinum Ambulance, expert help is always just a button press away.
Our careline service supports falls and urgent care across Surrey and Sussex – whether you’re at home or on the go. Our dispatch hub is located at:
Platinum Ambulance Service, Billingshurst, RH13 8PF
To estimate your response time, please enter your postcode.
Request help at a single touch.
Always connected to our response centre.
Stay connected wherever you are.
Accurate location for rapid dispatch.
Quickly locate the wearer’s position.
Automatically detects falls and alerts help.
Speak directly through the device.
Set safe zones and get alerts when breached.
Operates reliably in the rain.
Up to 7 days (Pendant) or 6 days (Watch).
Real‑time location display.
Shows the last 8 locations.
Review alerts and device events.
Monitors connectivity and signal quality.
Always know the battery level.
Receive notifications for low battery, connectivity, etc.
Our response centre is always on call.
Choose a plan that suits your needs – whether you require a rapid falls response or a comprehensive careline solution. Our residential packages are available in Bronze, Silver and Gold tiers. Bespoke packages are also offered for hospitals, nursing homes and care companies.
£49 per month
One‑off pendant cost: £109
£79 per month
One‑off pendant cost: £109
£120 per month
One‑off pendant cost: £109
Customised Solutions
| Service | Mon-Fri | Sat-Sun / Bank Holidays | Duration Allowance |
|---|---|---|---|
| Standard Call Out Charge | £95 | £95 | Includes full check‑up |
| Drugs | From £25 | From £25 | Per call‑out |
| Prescription Charge (All Inclusive) | £95 | £95 | |
| Transport to Hospital | £285 | £285 | Up to 2 hours wait, then £80/hour extra |
| Additional Time | £80 | £80 | Hourly rate for extra time |
| Test - Urine | £12 | £12 | Per test |
| Test - Ketones | £12 | £12 | Per test |